WARRANTY, EXCHANGES & RETURN, REPAIRS

ONE YEAR WARRANTY

We do like to make things easier. So here is what you need to know about the one year of warranty. 

Our bad

It was a defect due to our craftmanship, we feel sorry and ashamed. The defect will be fixed as soon as possible for free of course. For the shipping fee we will refund:  

    1. For dutch customers €3,50
    2. Other European customers € 6,50
    3. Customer outside Europe will receive a €15,00 refund.

You were a little careless

Let's say we do appreciate some honesty. At the end we are all human, and sometimes we get a little careless by accident :). Let us know and we will charge you a small reparation fee.

Just hit us up by e-mail: info@timberwatches.nl

EXCHANGES & RETURN

You can exchange and return your watch, free of charge, within 14 days of delivery. We only ask you to cover the return shipping fee.

Need to save your money or need it for something else? We will refund your purchase, within 14 days of delivery. We only ask to cover the return shipping fee.

Just hit us up by e-mail: info@timberwatches.nl

REPAIRS

Also after the one year of warranty we are still there for you. Please inform us about the issue by our RMA request. We will simply charge a small repair fee and ask that you pay the shipping back to us. 

Just hit us up by e-mail: info@timberwatches.nl

Within the one year of warranty see our FAQ.